What about other types of chargebacks?

Less common disputes, such as general or duplicate, can indicate either that your statement descriptor is not recognizable or customers are confused by the way they’re billed. Often these will make up a small percentage of your total disputes. However, if any of these are one of the top three reasons, it could be an indication that some other issue is the root of the problem. For example, disputes where a cardholder believes they were charged more than what was quoted can often come in under general.