Action Required is the single place in your UQPAY account where outstanding items are collected — information requests (RFI), document requests, and items waiting for approval. If we need something from you, it appears here.
Where to find it
In the left sidebar, select Action Required. A badge on the menu shows how many items are currently open.
What you will see
Tasks — items that need you to supply information or documents.
Approvals — items waiting for someone in your team to approve.
Each list can be filtered by status: All, Active, Pending, In review, Resolved and Cancelled.
Working through an item
Open the item to see what is being requested and any notes from our team.
Supply the requested information or upload the requested document.
The status moves to In review while our team checks it, and to Resolved once accepted.
If No action required is shown, there is nothing outstanding on your account.
Why this matters
Requests raised here can hold up onboarding, a payment, or a card issuance until they are answered. We recommend checking Action Required whenever the badge shows a number.
Still need help? Contact the UQPAY Customer Support Team and we will be glad to assist.