Account & Security
Account management, MFA, passwords, login issues, and reports
34 articles
- Why the system reports wrong account or password when these are both correctly entered?
- How to reset UQPAY login password?
- Where will the funds go? Will funds automatically be withdrawn to bank account?
- Why account available balance is negative?
- Why consumer is informed of balance insufficient when there is actually enough money in consumer's account?
- What is operation password?
- Unfamiliar IP address found in account recent activity, what to do?
- Forgot UQPAY login password, what to do?
- Forgot operation password, what to do?
- How to change operation password?
- How long does MFA verification code stay valid?
- Why the system reports that password needs to be changed?
- How to unbind virtual MFA device?
- Why the system reports incorrect verification code?
- How to use MFA apps?
- What is MFA?
- How to enable account two-step verification?
- Where to download MFA apps?
- What is virtual MFA device?
- Can login email be changed?
- UQPAY account failed to pass review, what to do?
- Will the account be in my name?
- Your UQPAY Account
- Reports
- How does UQPAY ensure fund security?
- What else should be done after two-step verification being enabled？
- Is it secure to provide company information for UQPAY?
- Can information be edited after successful registration?
- How long will it take to review the submitted information?
- What documents are needed to onboard a corporate?
- Non-permitted activity
- Restricted countries
- Wire transfer regulations (WTR2)
- Permitted jurisdictions