Account & Security
Account management, MFA, passwords, login issues, and reports
34 articles
Why the system reports wrong account or password when these are both correctly entered?
How to reset UQPAY login password?
Where will the funds go? Will funds automatically be withdrawn to bank account?
Why account available balance is negative?
Why consumer is informed of balance insufficient when there is actually enough money in consumer's account?
What is operation password?
Unfamiliar IP address found in account recent activity, what to do?
Forgot UQPAY login password, what to do?
Forgot operation password, what to do?
How to change operation password?
How long does MFA verification code stay valid?
Why the system reports that password needs to be changed?
How to unbind virtual MFA device?
Why the system reports incorrect verification code?
How to use MFA apps?
What is MFA?
How to enable account two-step verification?
Where to download MFA apps?
What is virtual MFA device?
Can login email be changed?
UQPAY account failed to pass review, what to do?
Will the account be in my name?
Your UQPAY Account
Reports
How does UQPAY ensure fund security?
What else should be done after two-step verification being enabled？
Is it secure to provide company information for UQPAY?
Can information be edited after successful registration?
How long will it take to review the submitted information?
What documents are needed to onboard a corporate?
Non-permitted activity
Restricted countries
Wire transfer regulations (WTR2)
Permitted jurisdictions