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Dispute network reason codes categorization

Ive
Updated

VISA

VISA CODE
  • 13.6 Credit not processed
  • 13.7 Cancelled Merchandise/Services
  • 12.6.1 Duplicate processing
  • 12.6.2 Paid by other means
  • 33 Fraud analysis request
  • 10.1 EMV Liability Shift Counterfeit Fraud
  • 10.2 EMV Liability Shift Non-Counterfeit Fraud
  • 10.3 Other Fraud - Card Present Environment
  • 10.4 Other Fraud - Card Absent Environment
  • 10.5 Visa Fraud Monitoring Program
  • 28 Request for copy bearing signature
  • 30 Cardholder request due to dispute
  • 34 Legal process request
  • 11.1 Card Recovery Bulletin
  • 11.2 Declined Authorization
  • 11.3 No Authorization
  • 12.1 Late Presentment
  • 12.2 Incorrect Transaction Code
  • 12.3 Incorrect Currency
  • 12.4 Incorrect Account Number
  • 12.5 Incorrect Amount
  • 12.7 Invalid Data
  • 13.8 Original Credit Transaction Not Accepted
  • 13.1 Merchandise/Services Not Received
  • 13.9 Non-Receipt of Cash or Load Transaction Value
  • 13.3 Not as Described or Defective Merchandise/Services
  • 13.4 Counterfeit Merchandise
  • 13.5 Misrepresentation
  • 13.2 Cancelled Recurring

MASTERCARD

MASTERCARD CODES
  • 4860 Credit Not Processed
  • 4860 Timeshares
  • 4860 Credit Posted as a Purchase
  • 4834 Transaction Amount Differs
  • 4834 Cardholder Debited More than Once for the Same Goods or Services
  • 4834 ATM Disputes
  • 4834 Charges for Loss, Theft, or Damages
  • 4834 Late Presentment
  • 4834 POI Currency Conversion (Dynamic Currency Conversion)
  • 4834 Merchant Credit Correcting Error Resulting in Cardholder Currency Exchange Loss
  • 4834 Improper Merchant Surcharge (Intra-European and Inter-European transactions only)
  • 4834 Unreasonable Amount—Intra-European Economic Area (EEA) Transactions Only
  • 6341 Fraud investigation
  • 4837 No Cardholder Authorization
  • 4849 Questionable Merchant Activity
  • 4870 Chip Liability Shift
  • 4871 Chip Liability Shift—Lost/Stolen/Never Received Issue (NRI) Fraud
  • 6305 Cardholder does not agree with amount billed
  • 6322 Request Transaction Certificate for a chip transaction
  • 6323 Cardholder needs information for personal records
  • 6342 Potential chargeback or compliance documentation is required
  • 6343 IIAS Audit (for healthcare transactions only)
  • 6390 Identifies a syntax error return
  • 4808 General Chargeback AND General Arbitration Chargeback
  • 4807 Deprecated
  • 4812 Account number not on file
  • 4859 Addendum, No-show, or ATM Dispute
  • 4859 German Domestic Rule - Card Acceptor Unwilling or Unable to Render Services
  • 4859 Addendum Dispute
  • 4859 No-show Hotel Charge
  • 4831 Transaction Amount Differs
  • 4831 Cardholder Debited More than Once for the Same Goods or Services
  • 4831 Merchant Credit Correcting Error Resulting in Cardholder Currency Exchange Loss
  • 4842 DEPRECATED: Late Presentment
  • 4846 DEPRECATED: POI Currency Conversion (Dynamic Currency Conversion)
  • 4901 Required Documentation Not Received to Support Second Presentment
  • 4902 Documentation Received was Illegible
  • 4903 Scanning error—Unrelated Documents or Partial Scan
  • 4905 Acquirer Reference Data (ARD) Does Not Match or is Invalid
  • 4908 Invalid Acquirer Reference Data; Documentation Received
  • 4968 bad code - needs investigation
  • 4840 bad code - needs investigation
  • 4855 Transaction Did Not Complete
  • 4853 General Defective/Not as Described
  • 4853 Goods or Services Were Either Not as Described or Defective
  • 4853 Goods or Services Not Provided
  • 4853 Failed Travel Merchant—Intra-EEA and Domestic European Transactions Only
  • 4853 Digital Goods Purchase of USD 25 or Less
  • 4853 Credit Not Processed
  • 4853 Counterfeit Goods
  • 4853 Cardholder Dispute of a Recurring Transaction
  • 4853 Issuer Dispute of a Recurring Transaction
  • 4853 Addendum Dispute
  • 4853 No-show Hotel Charge
  • 4853 Transaction Did Not Complete
  • 4853 Timeshares
  • 4853 Credit Posted as a Purchase
  • 4841 Digital Goods Purchase of USD 25 or Less
  • 4841 Canceled Recurring or Digital Goods Transactions
  • 4841 Cardholder Dispute of a Recurring Transaction
  • 4841 Issuer Dispute of a Recurring Transaction
  • 6321 Cardholder does not recognize transaction
  • 4863 Cardholder Does Not Recognize—Potential Fraud

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