Refund Processing Times
Refund timelines depend on the payment method and your bank's processing speed:
Payment Method | Estimated Time |
Credit/Debit Card | 3-7 business days |
Bank Transfer | 3-5 business days |
E-wallet | 1-3 business days |
Things to Know
The refund is processed by UQPAY typically within 1 business day. The remaining time is your bank or card issuer processing the return.
Refunds are returned to the original payment method used for the transaction.
The refund amount may differ from the original charge due to exchange rate fluctuations if the transaction involved currency conversion.
Haven't Received Your Refund?
Check your bank/card statement carefully — sometimes refunds appear under a different name.
Wait the full processing period (up to 7 business days).
If the refund still hasn't appeared after 7 business days, contact our support team with your original transaction reference number.