●Clearly communicate shipping times prior to checkout.
●Clearly and quickly communicate any shipping delays and offer an option for the cardholder to receive a refund if they don’t want to wait.
●Ship items quickly and provide the cardholder with a tracking number when the item has been shipped.
●For higher value goods, require a signature upon delivery to prevent missing packages or potential “friendly fraud.”
●Ensure items are well stocked and either indicate when an item is backordered or remove it from the site.