Friendly fraud is not easy to spot at charge creation, since it’s often the legitimate cardholder making the payment. The best way to prevent these types of disputes is to collect as much information as possible at charge creation, clearly communicate shipping times and/or billing terms, require the cardholder to agree to the terms of service, ship only to verified billing addresses, and/or require a signature upon delivery of goods.
What are some ways I can prevent friendly fraud?
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Written by Marketing
Updated over a month ago