Connected accounts let one login manage several UQPAY accounts — a main account plus sub-accounts for business units, or a second legal entity in the same group. Sub-accounts are created by the owner of the main account directly in the platform.
Create a sub-account
Click the company name at the top-left corner to open the account switcher, then click Create sub-account at the bottom of the list.
Choose the type of account: Company (owned by shareholders) or Individual, then click Next.
Which entity will own the new account?: choose Select from existing legal entities to create a sub-account under an entity that is already verified (no documents needed again), or Specify a new legal entity to onboard a different company — the new entity goes through the same verification as Account Registration and Verification.
Account nickname: give the sub-account a name you will recognise (for example a business unit or brand) and click Create account.
After creation
A sub-account under an existing verified entity is usually active immediately; a new legal entity shows Draft until its onboarding form is submitted, then Pending while under review (normally 1–2 business days) and Active once approved.
Each account has its own balances, cards and team members. Switch between accounts from the account switcher; the main account is marked Main.
Every account you manage is listed under Connect → Accounts with its legal name, type, status and KYC/KYB result. Use the Show account toggle to hide an account from the switcher.
Need help? Contact the UQPAY Customer Support team via the chat icon in the bottom-right corner or email [email protected].